1) Login is unsuccessful.

The authentication methods, depending on the application, are two:

a) Access via SPID (Public system for accessing administration online services)
After selecting your Identity Provider enter the first level credentials - user and password - and the OTP sent, via SMS, to the mobile number indicated when defining the identity. You can send a request for direct assistance to the email address autenticazione.spid@bancaditalia.it indicating in the subject the application name for which you are authenticating. If you can not pass the SPID authentication phase, please consult the information material of your Identity Provider. The page Identity Provider Accreditati | Agenzia per l'Italia digitale supplies the list of all the Identity Providers.

b) Login via Electronic Identity Card (CIE)
You may access digital services using:
i) CIE credentials (CIE number/Tax Code/email and the password of the CieID App);
ii) QR code scanned with the CieID App installed on your smartphone;
iii) the physical CIE card itself, using a smart card reader or an NFC-enabled smartphone.
For issues, send an email to autenticazione.spid@bancaditalia.it, specifying in the subject line the application for which authentication is being carried out.
More information is available at: https://www.cartaidentita.interno.gov.it/

2) The connection is lost after some time.

When you log in, the application opens a session, you are identified and can operate with the system. Inactivity (30 minutes) will cause your session to expire, so you will need to log in again. Some browsers (like Internet Explorer) automatically reopen the login page, while some others (e.g. Firefox) display a message of this kind: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete". In the latter case, we suggest closing and relaunching your browser, then perform a new login.

3) How do I change the application language?

Please use your browser's settings to select the language you prefer. At the moment, the system supports English (en) and Italian (it).

4) None of the above FAQ is applicable

You can send a support request through the Consumer Contact Center at 800 486661, active from Monday to Friday from 8:30 to 14:30.